Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unopened and in the same condition that you received it, with its seal intact and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@hislabs.co. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Bloodwork Money-Back Guarantee
HisLabs Ferula is a measured course you can check with your own bloodwork. If your total testosterone doesn't go up, you get your money back, even if you've opened the box.
- Before your first capsule, get a total testosterone blood test from a lab (ng/dL or nmol/L).
- Take the full course as directed: one capsule a day on days 1–7, then three times a week until day 28, then 30 days off.
- Around day 58, take the same test again, ideally at the same lab and at the same time of morning.
- If your second total testosterone result is not higher than your first, email both lab reports (showing your name, the test dates and your total testosterone) to support@hislabs.co within 90 days of delivery.
We'll refund your order in full to your original payment method, opened boxes included. You don't need to send the product back.
The guarantee covers one order per customer (up to 3 courses). The cost of your blood tests isn't refunded. Results vary from person to person: this is a promise to refund you, not a promise of a particular result. It doesn't affect your other rights, including returning unopened orders within 30 days.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For health and safety reasons, opened supplements cannot be returned unless they arrived damaged or faulty, or you are claiming under the Bloodwork Money-Back Guarantee above. We also cannot accept returns on gift cards.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if your order is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unopened, in the same condition that you received it, and in its original packaging.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@hislabs.co.